Cancellation & Refund Policy
Effective Date: 08-03-2025

At 11 Web Host, we strive to provide the best web hosting services. However, if you are not satisfied with our services, we offer a clear cancellation and refund policy as outlined below:

1. Cancellation Policy

1.1 Hosting Services

• Customers can request cancellation of their hosting services at any time from their client dashboard.
• Upon cancellation, the hosting account and all associated data will be removed from our servers.
• We recommend taking backups before canceling your account, as data cannot be recovered after cancellation.

1.2 Domain Registrations & Renewals

• Domain name registrations, transfers, and renewals are non-refundable once processed.
• If you cancel a hosting plan that includes a free domain, the domain cost will be deducted from the refund amount (if applicable).
• You may continue using the domain until its expiration or transfer it to another registrar.

1.3 Additional Services

• Any add-ons, custom configurations, or third-party services purchased with the hosting plan are non-refundable.
• SSL certificates, dedicated IPs, and software licenses are not eligible for refunds.

2. Refund Policy

2.1 30-Day Money-Back Guarantee

• We offer a 30-day money-back guarantee on shared and reseller hosting plans.
• VPS, dedicated servers, and custom configurations do not qualify for refunds.
• Refunds will be issued only if requested within the first 30 days of service activation.
• The money-back guarantee applies only to first-time purchases.

2.2 Refund Process

• Refund requests must be submitted via the support ticket system.
• Eligible refunds will be processed within 7-14 business days.
• Refunds will be credited to the original payment method or as store credit (as per customer preference).
• Payment gateway charges, setup fees, and domain registration costs are non-refundable.

2.3 No Refunds in Certain Cases

Refunds will not be provided in the following cases:

• Violation of our Terms of Service or Acceptable Use Policy.
• Accounts suspended or terminated due to abuse, spamming, illegal activities, or policy violations.
• If the refund request is made after 30 days of purchase.
• If the service was used extensively or resources were consumed heavily.

3. Modifications to Policy

11 Web Host reserves the right to modify this policy at any time. Any updates will be published on our website, and continued use of our services after a policy change constitutes acceptance of the updated terms.

For any further questions regarding our Cancellation & Refund Policy, please contact our support team at [email protected].