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Cancellation & Refund Policyย 


Last Updated: [13-02-2025]

At 11 Web Host (“we”, “us”, “our”, or “the company”), we strive to provide top-quality web hosting services with great customer support. This Cancellation & Refund Policy outlines the process for canceling services and the terms under which refunds may be issued. By subscribing to our hosting services, you agree to the terms outlined in this policy.

1. Cancellation of Services

We understand that sometimes circumstances change, and you may need to cancel your web hosting services. You may cancel your hosting account at any time by submitting a cancellation request. However, please note the following important points:

  • Cancellation Requests: To cancel your account, you must submit a cancellation request through our customer support system or by contacting us directly via email at [email protected].
  • Cancellation Timeline: Cancellation requests must be submitted at least 24 hours before your next billing cycle to avoid being charged for the upcoming period. If you cancel after the billing cycle has begun, your next payment will still be processed, and your account will remain active for the remainder of the current billing period.
  • Immediate Termination: If you cancel your account, we will deactivate your hosting services and terminate your access to the website hosting platform. Your website, emails, and data will be deleted after the cancellation period, unless a backup has been requested prior to cancellation.
  • Domain Names: Domain registration is a separate service, and cancellation does not affect domain registrations. If you wish to transfer or cancel a domain, please refer to our domain policy for further details.

2. Refund Policy

At 11 Web Host, we offer a 30-day Money-Back Guarantee for new customers who are not satisfied with our services. However, please read the following terms and conditions carefully:

  • Eligibility for Refund: To be eligible for a refund, you must cancel your account within 30 days of the original purchase date. Refunds will only be issued if the account has not violated any of our Terms and Conditions (e.g., using the hosting for illegal activities or spamming).
  • Non-refundable Services: The following services are non-refundable under any circumstances:
    • Domain Registrations: Domains purchased through 11 Web Host are non-refundable, as domain registration fees are paid to external domain registrars and are non-recoverable.
    • SSL Certificates: If you have purchased SSL certificates, these are also non-refundable due to the nature of the service.
    • Additional Services: Add-ons, such as extra storage, premium support, or custom installations, are non-refundable.
  • Refund Process: Refunds will be processed within 5-10 business days after receiving the cancellation request. The refund will be issued via the original payment method used for the purchase.
  • Partial Refunds: In some cases, partial refunds may be issued based on the unused portion of your hosting plan, but only if the cancellation occurs within the first 30 days.

3. How to Request a Refund

If you wish to request a refund, follow these simple steps:

  1. Submit a Refund Request: Contact our support team via email at [email protected] within 30 days of your purchase. Include your account details, the reason for the refund request, and any relevant information.
  2. Review of Request: Our support team will review your request to ensure compliance with our refund policy.
  3. Refund Process: If your request is approved, the refund will be processed through your original payment method within 5-10 business days.

4. Service Interruptions and Downtime

While we make every effort to provide uninterrupted service, there may be occasional technical issues or maintenance periods. These issues will not qualify for refunds unless there is a significant failure to provide the services outlined in our Service Level Agreement (SLA). If downtime occurs that is not related to planned maintenance, you will be credited with service time as per our SLA terms.

5. Refund Eligibility Limitations

Refunds are not available in the following situations:

  • Violation of Terms: If the account has been suspended or terminated due to violation of our Terms and Conditions.
  • Extended Use: If the service has been used beyond the 30-day refund window.
  • Abuse of Refund Policy: If we determine that a customer is abusing the refund policy (e.g., requesting refunds repeatedly), we may suspend the account and block future refund requests.

6. Renewal and Billing Terms

  • Automatic Renewals: Hosting services at 11 Web Host are automatically renewed at the end of each billing period unless canceled prior to the renewal date. You will be billed for the next cycle unless you request cancellation.
  • Early Cancellations: If you choose to cancel your account before the renewal period, no refund will be issued for the unused portion of the subscription.
  • Refund Requests After Renewal: Refunds will not be provided after the renewal of services has been processed. We recommend reviewing your renewal dates carefully to avoid unnecessary charges.

7. Refund Policy Exceptions

  • Chargebacks: If a customer initiates a chargeback, this will result in the immediate suspension of the account. If the chargeback is found to be unwarranted, the account may be permanently banned, and no refund will be issued.
  • Fraudulent Transactions: If we detect any fraudulent activity related to your payment or account, we reserve the right to cancel services without refund and report the fraud to the relevant authorities.

8. Contact Us

If you have any questions or concerns regarding this Cancellation & Refund Policy, please do not hesitate to contact our support team:

  • Email: [email protected]
  • Phone: [+91 98550 85241]
  • Address: [Samana, Punjab, Dis Patiala, 147101]

We value your feedback and are committed to providing you with the best possible hosting services.

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